Social Media Communication Manager

Job Summary

The Social Media Manager will manage social media marketing, content strategy and coordinate with client and development team.

Job ID

Not Available

Regular Full-Time


Total Positions


Education and Experience

  • Degree in Business Management / Administration / Marketing / Communication
  • Minimum 1+ years of experience in social media management

Social Media Manager Responsibilities

  • Work with team on various aspects of social media marketing and content strategy
  • Update the client regarding the progress of their queries
  • Excellent oral/written communication skills to clearly convey information to team members and clients
  • Strong ability to manage deadlines and multiple projects and priorities with internal team members and clients
  • Provide accurate and timely feedback for measuring, tracking and driving high service levels and product improvements
  • Understanding of web usability, email best practices, and online marketing needs
  • Social Media Manager must keep a finger on the pulse of current trends
  • Liaise effectively with clients and other team members
  • Improve site quality continuously by reporting, prioritizing and direct team for fixing bugs
  • As Social Media Manager you oversee all social media content
  • Develop creative social media initiatives to increase onsite engagement
  • Define key performance indicators, campaign monitoring, analytics, and reporting methods to gauge success
  • As Social Media Manager you have to develop goals to measure engagement and track and analyze statistical reports

Skills & Knowledge

  • A strong interest and experience in social media content management
  • This position requires the display of exceptional communication skills
  • Strong organization, prioritization, and follow-up abilities
  • Ability to maintain confidentiality and handle information with discretion
  • Familiarity with data management, SEO, and SEM; well-versed in Excel
  • Knowledge of best practices in web usability and design is a plus
  • Customer service and technical support abilities
  • Strong analytical and problem-solving skills, with the ability to multi-task
  • Hands-on experience with social networking sites in a professional capacity
  • Experience with online monitoring and measurement platforms including but not limited to Google Analytics, Webmaster tools
  • Technical understanding of existing digital platforms, emerging technologies/trends, and integration strategies
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